Understanding our shipping process is important. Here, you'll find everything you need to know about how we deliver your purchases, from available options to delivery times and how we handle returns.
Shipping information
Shipping options and carriers
We currently offer standard shipping for all eligible orders. Orders are shipped through trusted carriers, including USPS and DHL, depending on the destination and fulfillment location. Tracking information will be provided once your order has been shipped so you can follow its delivery progress. Please note that we do not currently offer express shipping or local pickup.
Understanding shipping costs
Shipping costs are calculated based on the products you purchase, their size and weight, the shipping destination, and the fulfillment location. Shipping charges will be displayed during checkout before you complete your purchase, so you'll always know the total shipping cost before placing your order.
We occasionally offer free shipping promotions on select products or special events. When available, these offers will be clearly displayed on the product page or during checkout.
Estimated delivery timeframes
Customers can generally expect to receive their orders within 2–5 business days for products shipped within the United States and 5–10 business days for products shipped from overseas. These timeframes begin after your order has been processed and shipped.
Once your order is on its way, you'll receive tracking information so you can monitor its progress. While we strive to meet these delivery estimates, shipping times may occasionally be affected by weather, holidays, carrier delays, or other unforeseen circumstances beyond our control.
Returns and exchanges
If you need to return an eligible item, please contact our customer support team within 7 days of delivery to request a return authorization. Once your request has been approved, you'll receive instructions for returning your item.
To qualify for a return, the item must be unused, unworn, unwashed, in its original condition, with all original tags attached, and in its original packaging.
At this time, The Online does not offer direct exchanges. If you would like a different size, color, or style, you may return your eligible item in accordance with our return policy and place a new order for the item you prefer.
Our team is committed to making the return process as simple and straightforward as possible while ensuring fair treatment for all customers.